Our Policy for Bat Removal and Pest Control Products
If we fail to solve your pest problem you pay us nothing.
I personally evaluate the products we sell. We make every effort to increase customer satisfaction. We offer a 60 day no risk trial of all our bat removal and pest control product lines. We ship most orders via Priority mail in order to get them to you quickly. However, heavier orders that exceed 8 pounds are shipped via FedEx ground, If you request.
Here is the way it works.
1. If you are not satisfied with your purchase for any reason, you send it back and we refund your money as outlined in # 2 and # 3 below.
2. If returned within 60 days of the purchase date we will refund every dime you paid for the order including shipping and handling, thus the 60 DAY NO RISK TRIAL.
3. Refund not available after 60 days, but if you have trouble with a unit the manufacture’s warranty will apply and we will assist you if needed. Details will be outlined in the manufacturer’s package warranty pamphlet. We also include detailed instructions for how to get rid of bats with purchase.
4. You will be responsible for the return shipping charges. We recommend that you obtain a tracking number from the carrier you ship with or a delivery confirmation from the post office. This will reduce the likelihood of your package getting lost. All returns must be free of damage and in the manufacture’s original package with warranty card and instructions enclosed. This is necessary for us to get replacement of opened products. International, Hawaii, Alaska and expedited shipping are not refundable.
5. Due to the manufacture’s restrictions we are limited to 30 days for accepting returns on all bat removal/ bird products and Mosquito Killing System. For all other products the 60 days policy applies.
Our desire is that you will be satisfied with our products and service. We do not want you to feel that we are trying to grab your money and run. With great products and great service we would hope that you would be comfortable recommending us to your friends and family. If you are a satisfied customer your word of mouth advertisement is better than any advertisement I can buy.
Returns are to be sent to:
1st and Foremost, Inc.
45 E. Hopkins Road
Gilbert, AZ 85296